VerTech's IT support services are structured to assist existing IT departments and teams in assessing new technologies and enhancing and upgrading their system capabilities. Many IT departments, especially in mid-market companies, barely have sufficient staff to keep up with day-to-day operations. Supporting end users and keeping up with system maintenance, software upgrades, and management demands leaves little time to investigate emerging technology, develop long range plans, evaluate alternative network and datacenter strategies, and plan major system enhancements
As experienced IT managers ourselves, we understand the pressures and time constraints on IT department leaders and view ourselves as an additional resource to help IT managers plan, present, and implement specific improvement projects. We begin with a strategic advisory approach by analyzing and assessing current processes and creating discussions around the best ways to enhance them.
Virtual CIO (vCIO) Services
Even simple technology advancements can be a struggle when your team is overextended and kept busy putting out fires. That's where we come in. VerTech's Virtual CIO (vCIO) services give you the resources you need to move forward as a business at a fraction of the cost of hiring a full-time Chief Information Officer and supporting staff. Services include...
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To ensure that we offer the best service possible, we rely on our tried-and-true project processes, which focus on strategic planning and future sustainability.
We'll begin by sitting down to a discussion with you and your key decision makers. During this discussion we'll look at your business goals and strategies and begin offering recommendations for improvement and technologic advancement. From start to finish, every project revolves around what works for you, in your industry, with your vision at the center.
Project Management & Implementation
During Initial Planning we'll work with you to decide which projects need to be implemented and the priority and timeline for each. Our Project Manager has over 15 years experience managing IT projects to make sure your needs are met on time and within budget.
Help Desk Support
As an IT client, you and your team will have 24/7 access to our online help desk portal, allowing you to enter and review help request tickets at your convenience. Our IT specialists manage the system, guaranteeing that you won't have to explain your issue to 15 different people before you find someone who can help. We are dedicated to providing the highest level of support and are continually working to improve our processes and services to benefit you.
We would love to talk to you about the ways that we can help you move to the next level. Contact us today!